CHRISTMAS 2016

Delivery before Christmas

If you want to be sure to have your order before Christmas evening, we need you to place it before 21 December 2016 5:00 PM for delivery in Denmark.

For delivery outside Denmark, the following deadlines applies:

Norway, Sweden & Finland 16 December 5:00 PM
Countries within EU, Iceland & Switzerland 9 December 5:00 PM
Rest of Europe 9 December 5:00 PM
Rest of the world 4 December 5:00 PM
**postal codes 83xx-85xx & 90xx-99xx 12 December 5:00 PM

Please note that this only applies for products that are in stock.

Gift wrapping

All gifts arrive in a beautifully wrapped box ready to get under the tree!

Return policy

Christmas gifts are accepted for full refund if returned before 15 January 2017. Please see our return policy below for more information.

Terms and Conditions

Choosing a personal piece of jewellery demands time, careful consideration and peaceful surroundings. Take your time browsing through the collections and study materials, looks and prices at your leisure.

You are, naturally, more than welcome to call or e-mail us to request more information about the jewelry before purchasing online. We answer all requests as soon as possible and within 24 hours of hearing from you.

ORDERING

Select the item you wish to purchase by clicking on the “Add to shopping bag” icon next to the product description. Click on the “Shopping bag” icon for a list of the items you have selected. To complete the purchase of items added to your shopping bag, click on “Check out”. Subsequently, you will be asked to fill in your credit card details. Your purchase will be finalized and registered once you have pressed “Confirm order” and your credit card details have been confirmed by the issuer. After confirming your purchase you will receive an e-mail with the order.

Danish sales tax is included in all prices displayed on the web site. Customers with a delivery address within the EU (as well as Greenland, the Faroe Islands, Norway, and Switzerland) will be subjected to the displayed prices, which include Danish sales tax. For customers outside the EU, the sales tax will be deducted from the price and the tax will be calculated and collected according to domestic rates and rules. Dulong Fine Jewelry has no control over these charges and cannot predict what they may be.

Please note that you can change the displayed currency in the Change Country function of the website. Orders placed in US Dollars with delivery address outside of the EU, will, as mentioned above, not be subject to Danish sales tax.

PAYMENT AND SECURITY

Dulong Fine Jewelry accepts the following credit cards: Dankort, Visa, Visa Electron, Master Card, Maestro, JCB, and American Express.
Dulong Fine Jewelry is licensed by the PBS to use the above-mentioned methods of payment. All submitted credit card details are encrypted with a Secure Socket Layer (SSL) protocol, which ensures that the information is transmitted securely without anyone else, having access to it. Your credit card will not be debited until your order is dispatched by Dulong Fine Jewelry. Nothing but the amount you have confirmed in connection with the purchase will be charged. You can refuse payment when you receive your bank statement. In the event of misuse of your credit card by a third party there is no own risk for you when shopping in a web shop using the SSL protocol.

DELIVERY

Please allow 6-7 days for delivery. In the event of a delay you will receive notification via e-mail.

SHIPPING

Deliveries outside of Denmark: If the order is more than USD 526 (tax excluded) or EUR 403 (tax included), the shipment is free of charge. Smaller deliveries will be charged a shipping fee of USD 84 / EUR 65.
Deliveries in Denmark: The shipment is free of charge for all orders.

COMPLAINTS

If you have any complaints regarding your purchase, please return the item along with details of your purchase and a description of your reason for complaining to the web shop address. If the package has been visibly damaged during shipping when you receive it, you should refuse to accept the package. In case of damage to the items during shipping your purchase will be replaced free of charge.

RETURN POLICY

Articles are accepted for full refund if returned to us within 14 days of purchase. If you wish to return your purchase, please do so by completing and sending the return form found in your shipment package. You can e-mail the completed form to webshop@dulongfinejewelry.com or send it to the following address:

Dulong Fine Jewelry
Lyngby Storcenter 1, st. 50
2800 Kgs. Lyngby
Denmark

In order to respect the return period of 14 days, you must send the return form before this period expires.
We will refund your payment, including delivery costs, without undue delay and no later than 14 days after receipt of your return form. You will receive the refunded amount on the same card that was used to make the initial payment.

Kindly note that you will have to uphold the costs associated with returning the product. Items must be returned in the same condition, quantity and packaging as received.

If your purchase has been damaged during shipment, please refuse the package upon receipt. If the damage occurred during shipment, we will exchange the product at our expense.

CONSUMER RIGHTS

What are your rights as a consumer? Visit www.forbruger.dk for further information.

Complaint concerning a product or service purchased from us may be submitted to Konkurrence- og Forbrugerstyrelsens Center for Klageløsning, Carl Jacobsens Vej 35, 2500 Valby. You can complain to the Center for Klageløsning on www.forbrug.dk.

The EU- Commission's online complaint portal can also be used when filing a complaint. This is particularly relevant if you are a consumer residing in another EU country. Complaints can be filed here  - http://ec.europa.eu/odr. When filing a complaint enter our e-mail address webshop@dulongfinejewelry.com.

DISCLAIMER

Dulong Fine Jewelry makes no warranties regarding the accuracy of the information on the website

CONTACT INFORMATION

Dulong Fine Jewelry
Lyngby Storcenter 1, st. 50
2800 Kgs. Lyngby
Denmark
Tel. 3316 1240
E-mail:webshop@dulongfinejewelry.com
CVR nr. 32282598

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